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Portugal Telecom SGPS SA (Portugal Telecom, also known as PT) is a Portugal-based holding company providing telecommunications and information technology services in Portugal, Brazil, Angola, Macao, and Namibia. The company serves more than 100 million business and residential customers worldwide and generates 58 percent of its revenue outside Portugal. The global telecommunications industry is unusually fast-changing and competitive, due to the end of state-owned or monopoly enterprises and the emergence of new services, including mobile phones, the Internet, and digital television.
PT today provides a range of telecommunications and multimedia services, including fixed line and mobile telephone services; television (TV) distribution; Internet Service Provider (ISP) services; and data transmission. These services are delivered primarily over digital networks and are very information technology intensive. Portugal Telecom has been able to leverage its technology expertise to provide information technology (IT) systems and services to other companies of all sizes View Complete Case Study Here...