A change control management process is a method that formally defines, evaluates, and approves application changes prior to their implementation into live or production environments. The process includes several control procedures to ensure that implemented changes will cause minimal impact to the objectives of the organization. These procedures involve submission of change requests, determination of feasibility, approval, and implementation. The following describes typical roles and procedures undertaken in a change control management process.
ROLE: CHANGE REQUESTER
The Change Requester identifies a requirement for change to the application (e.g., upgrades to
new editions, etc.). The Requester then prepares a Change Request Form (CRF), including
description of the change, cost and benefits analyses, impact, approvals, and any other
supporting documentation deemed necessary. He or she then submits the CRF to the Project
Manager for further review
ROLE: PROJECT MANAGER
Upon receipt, the Project Manager reviews the CRF and determines whether or not additional
information is required for the Change Control Board to assess the full impact of the change in
terms of time, scope, and cost (i.e., feasibility). The decision is based among others on factors,
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