Module Four: Norfolk Southern Railway: The Business Intelligence Journey
1. Compare and contrast the implementation of Norfolk Southern Railway and their previous methods of gathering business intelligence. What were the similarities and differences between the two implementations?
2. Why do you think the projects were successful? Was it the articulation of CSFs? Was it their strategy of minimal customization? Or something else? Explain.
3. What can we learn from this case? Also, provide suggestions for improvements
Written Paper: Must be 3 to 5 pages answering these questions with minimum 2 references
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