In what ways can (a) flattening the hierarchy and (b) centralizing/decentralizing authority help an organization like Xerox to improve its performance?

social sciences

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In what ways can (a) flattening the hierarchy and (b) centralizing/decentralizing authority help an organization like Xerox to improve its performance? What kinds of factors change the decision to centralize or decentralize authority over time in a fast-changing environment such as the digital document services industry?

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