Case study Questions
13-14 Analyze SourceGas's problems with its old system. What management , organization, and technology factors were responsible for these problem? What was the business impact of these problems?
13-15 What role did end users play in developing SourceGas's new work order and dispatch system? How did the project team make sure users were involved? What would have happened to the project if they had not done this ?
13-16 What types of system-building methods and tools did sourceGas use for building its system ?
13-17 Discuss the issue of software package customization at SourceGas.
13-18 What other steps did SourceGas take to make sure the new system was successful ?
13-19 What were the benefits of the new system ? How did it change the way SourceGas ran its Business? How Successful was this system solution ?
13-20 Describe four system conversion strategies .
13- 21 Describe the role of end users in developing systems using the traditional systems life cycle , prototyping application software packages, and end user development.