What operational problems is the Saintemarie Emergency Department facing



1.What operational problems is the Saintemarie Emergency Department facing? Whatis your assessment of the current performance and what do you think is driving these problems? 2. Through a back-of-the-envelope calculation, evaluate the average time that patients wait before entering the care process. To do so, view the patient management activities and discharge as a single activity. How does the result of your calculation compare to the 1 hour and 10 minutes mentioned in the case? 3. Over the past few years, there has been a recurring debate at the management level of the hospital regarding the possible solution of dividing the ED into two separate units:inpatient (acute cases) and outpatient (non-acute cases). Du point had always refused this solution given the significant costs it would entail in building such a separation.Has the time come to make such a one-time investment? 4. What additional (or alternative) measures would you recommend for improving Saintemarie’s ED performance?

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