Assessments must be submitted by the due date to avoid a late submission penalty.




1.      Assessments should be completed as per your trainer’s instructions.

2.      Assessments must be submitted by the due date to avoid a late submission penalty.

3.      Plagiarism is copying someone else’s work and submitting it as your own. You must write your answers in your own words and include a reference list. A mark of zero will be given for any assessment or part of an assessment that has been plagiarised.

4.      You may discuss your assessments with other students, but submitting identical answers to other students will result in a failing grade. Your answers must be yours alone.

5.      Your trainer will advise whether the assessment should be digitally uploaded or submitted in hard copy. Assessments that are digitally uploaded should be saved in pdf format.

6.      You must attempt all questions.

7.      You must pass all assessments in order to pass the subject.

8.      All assessments are to be completed in accordance with WHS regulatory requirements.

Assessment 1

Part A – Written or Oral Questions

1.      What possible solutions to workplace issues should you be aware of for the prompt resolution of these issues?

2.      How can you establish rapport?

3.      Fill in the table for remedial action with your own examples.


Issue level



Remedial action

Time frame



Pregnancy test for recruitment

End the use of pregnancy testing as part of the recruitment process. Workers to be employed based on merit, and not pregnancy status



Liberty of association

No means for  workers to communicate with management

Guarantee that employees can unreservedly speak with management. This may include the establishment of a recommendation box, or the development of a specialists board of trustees.

A quarter of a year progress made and timetable in place for continued work


Working hours

Inappropriate time records

All working hours to be accurately recorded and used to pay workers accurately.

Every single working hour to be precisely recorded and used to pay employees precisely.

4.      Give some tips for networking introductions.

- Look people in the eye, grin and present yourself

- Mingle, take part in minor discussion

- Try to make a propensity for shaking hands when there's a name trade

- Remember everyone' names

- Be prepared to introduce your contribution when meeting somebody for the first time

- Reflect peoples' non-verbal communication, on the off chance that they are quiet utilize a similar vitality and speed. Same as though you feel on edge and awkward, simply imitate the other individual's vitality.


5.      Give some ideas for maintaining relationships through networking.

6.      Name four important leadership skills.

7.      How can you help to ensure confidentiality?

8.      What is Eisenhower’s urgent vs important principle and give an example of how you can use it?

Part B – Written or Oral Questions

1.      Create an employment satisfaction survey.

2.      Research the best practice guidelines for recruiting here:

Give a summary of what it covers.

3.      Draw a diagram to represent the Lewis model of cultural types.

4.      What tools can you use to keep track of your workforce and their networking opportunities?

5.      How are employees protected against workplace bullying and unfair dismissal?

6.      How can you identify conflict in the workplace? Do you have any processes at work to help you manage this conflict? (if not explain what processes could be introduced)

7.      What is a milestone and what are the responsibilities surrounding different milestones?

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