ISFM-300 Case Study, Stage 2: Business Process Analysis and Functional
Before you begin this assignment, be sure you:
1. Have completed all previously assigned readings, particularly those assigned in Week 2.
2. Re-read the “Kelly's Salon Case Study" and the Stage 1 assignment, and review the
“Walmart Example,” beginning with "Background for Stage 2" on page 3.
3. Review Instructor feedback from the Stage 1 assignment.
4. Carefully review the Example shown following the Assignment instructions below.
Overview of Business Process Analysis and Functional Requirements for Kelly's Salon
For your Case Study Stage 1 assignment, you performed a Five Forces Analysis and justified Kelly's
chosen strategy for competitive advantage and the business process that she would like to
improve through the application of technology.
In the Stage 2 assignment, you will identify the inputs, processing, and outputs of Kelly's
selected business process. Those inputs, processing, and outputs form the functional (business)
requirements for an IT system to improve the process.
The first step in identifying the functional or business requirements for an information system is to
develop the high level requirements that establish the scope of the system. Kelly has selected
the Customer and Employee Scheduling Process for improvement using an IT solution, and
together you have identified the following high level requirements. The system must: