Water Planning Division



The dilemma facing Roberta, the manager of the Water Planning Division for the County of Santa Clara Rose, California. She is at a turning point where she needs to thoughtfully resolve her staff’s concerns about performance evaluations and bonuses. Roberta recognizes that how she handles this situation has broader impacts for her credibility with her staff. A memo to Roberta, helping her analyze the situation and recommending some key principles to consider that will help her resolve the challenges she is facing. 1. Consider the underlying problems that may have given rise to the dilemma she is facing. Why have workers been depressed after merit awards were given out in the past? Draw upon the theories and concepts covered in the course to date. 2. Think next about how course theories and concepts might guide Roberta in managing this challenge. Analyze for her principles or concepts that should inform her thinking, and identify goals for resolving this situation. 3. Consider the risks and challenges she might face as she seeks to fulfill her goals for resolving this dilemma. What are the greatest risks? How might she overcome those risks and challenges? Again, use course concepts to help guide your thinking. 4. Based on your analysis above, identify at least three things Roberta could do to resolve the dilemma related to merit awards. Again, use course concepts to help you analyze principles to guide Roberta in resolving this issue.

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