Giving
Feedback Assignment
Recommended Due Date: On Blackboard on Friday, March 27th at 11:59 pm.
Weight: 15% of your final mark.
Scenario
You work at a local fitness centre, JumpStart. Due to the
COVID-19 emergency, your boss has decided that all of the yoga and fitness
classes will be cancelled. Your colleague has written the following email, and
your boss has asked you to look it over before it is sent out. The email should
be written with a negative email structure.
Subject: Very crazy situation!!! Hello
Whoever You Are, You are
probably worried right now. I know I am, LOL. But we know that you are some
of our most valued customers, so we knew we maybe should reach out to you. Due to
the recommendations by Ontario Public Health that all gatherings of more than
25 people should be avoided, the decision has been made to cancel all yoga
and fitness classes from March 15th - April 1st, 2020. I think
that our instructors might be able to do to some online classes. This is
something I have to figure out. I think you are all super stupendous. Don’t worry about this thing! |
Part A
Using the guidelines for negative emails, provide ten (10)
pieces of feedback to the writer about their work. The feedback should follow
these requirements:
• 1 “I
notice”
• 1 “I
wonder”
• 2
clarifying questions (questions should be about process or intentions)
• 5
pieces of constructive, specific and goal-focused feedback
• 1
piece of final positive feedback (to complete the sandwich of criticism)
Make sure that the feedback is clear and specific, and focused
on solutions rather than problems.
Part B
Rewrite the email, so that it meets the
requirements of a negative email more clearly. (The requirements are below.
When your assignment is complete,
you should have two things in your Word document:
1.
The feedback to the original email
writer.
2.
A negative email revision.
If you have forgotten how to write
an indirect email, here are the guidelines the writer needs to consider:
Structure
·
Does the structure of the email include a buffer?
·
Does the email list the reasons for the
negative news?
·
Does the email succinctly and clearly state
the negative news in as positive a manner as possible?
·
Does the email’s message overcome any
potential objections by providing alternatives?
·
Does the email conclude with a goodwill
ending?
Format
·
Does the email have a SUBJECT: line?
·
Does the email avoid indents, have multiple
short paragraphs, and use a space between paragraphs?
·
Does the email use an appropriate salutation
and complimentary close?
Style
·
Is the email written in conversational
English?
·
Is the email written professionally?
·
Is the email written in a positive manner?
·
Is the email written with you-attitude?
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