Assignment 4: User Frustration
Due Week 9 and worth 80 points
The quality of the user experience is very important to the success of an
application. In the early days of computing, users often experienced long delays
since computing power was poor and networks had comparatively slow
throughput. Modern systems have largely eliminated these delays due to
increased network and computing power, yet users still report a high level of
Write a four to five (4-5) page paper in which you:
1. Describe three (3) reasons users are still frustrated with
2. Suggest one (1) method for reducing the frustrations for
each of the reasons you supplied in Question one (1).
3. Describe methods for determining if user frustration is
caused by poor system design or from the natural
frustration associated with learning a new software
4. Suggest at least three (3) methods to reduce the
frustrations among the disabled population and how this
population can be better served.
5. Use at least three (3) quality resources in this assignment.
Note: Wikipedia and similar Websites do not qualify as
Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font
(size 12), with one-inch margins on all sides; citations and
references must follow APA or school-specific format.
Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment,
the student’s name, the professor’s name, the course title,
and the date. The cover page and the reference page are
not included in the required assignment page length.
All questions should be used as a header and then followed
by a researched answer.