identify major elements of high-reliability organizations providing long-term care. According to the Baldrige Performance Excellence Program (MBNQA), the criteria are as follows: Leadership Strategic planning Customer and market focus

management

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identify major elements of high-reliability organizations providing long-term care. According to the Baldrige Performance Excellence Program (MBNQA), the criteria are as follows: Leadership Strategic planning Customer and market focus Measurement, analysis, and knowledge management Human resource focus Process management Business/organizational performance results Using the Highly Reliable Organization Matrix located in this week's Learning Resources, complete the matrix by typing in the elements which meet the criteria in rows and columns. Describe each element briefly, give an example as to how this can be met in a long-term care facility, and explain the expected impact on patient care. Based on the results of the Highly Reliable Organization Matrix, 2page executive summary to the board of directors of the long-term care organization, describing elements which meet the criteria from the matrix and how any missing elements of the criteria for excellence can be met.

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