Implementation of Cloud based Helpdesk system in XYZ Organization

business

Description

Capstone Paper Writing Guidelines


Paper Outline


Part 1: Proposal and Executive Summary


A short statement about the proposed topic. How the IT project will solve a business problem and

help achieve a stated objective

References to IT research, competitive analysis, and industry sources

Deliverable: Proposal. 2-3 pages


Further details about the Section

Proposal and Executive Summary

Introduce the client company

Introduce the Information Technology supplier (internal IT team or vendor)

State the business goal or a problem to be solved:

 Enable a new product or service?

 Fix a broken process?

 Eliminate redundant work?

Automate an existing process?

Produce new information for better decision-making and control of the business?

Offer a technology that will help achieve the goal or solve the problem

Describe the impact of the technology implementation on the business

Refer to IT research, competitive analysis and industry sources

Once the proposal is approved, it can be reused as the introduction to the paper - an “Executive

Summary”.

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