Case Study: A New System at Addillade and Partners
management
Description
Case Study: A New System
at Addillade and Partners
Addillade and Partners
is a private medical practice with a full-time staff of about 15 nurses. Until
now, the performance management system at Addillade has been based on a direct
evaluation approach. The partners would simply rate how well each nurse they
interacted with over the course of the year performed. However, some of
the nurses have complained that the system isn’t fair. One of the criticisms is
that some managers are known to be good ones to work for – their nurses tend to
receive high ratings and, as a result, high rewards. Other managers don’t
really provide any feedback; each nurse is simply given a score at the end of
the review period, without any insights into why they received their score or
what they could do to improve.
Because Addillade relies
so extensively on its nurses, the partners have decided to take steps to
improve their perceived fairness of the system. In doing so, the partners
are considering using the following graphic rating scale to evaluate the
nurses:
|
Evaluate the employee’s
performance on the following performance dimensions. Circle the most
appropriate rating for each: |
|||||
|
|
Rating |
||||
|
Performance
Dimension |
Poor |
Below Average |
Average |
Above Average |
Outstanding |
|
Courteous |
1 |
2 |
3 |
4 |
5 |
|
Cooperative |
1 |
2 |
3 |
4 |
5 |
|
Knowledgeable |
1 |
2 |
3 |
4 |
5 |
|
Quality of work |
1 |
2 |
3 |
4 |
5 |
