How would you apply Kotter’s eights steps toward leading change within Barnes and Noble or Family Video? Sherri has taught school business and correspondence courses. She likewise holds three degrees including interchanges, business and instructive innovation. “John Kotter” eight-stage change model is generally acknowledged over all commercial enterprises as a viable model for actualizing authoritative change. In this lesson every progression of the Kotter model is examined utilizing Carl's carwash as the relevant sample for rolling out enduring improvement at the carwash.