According to research, what are some of the key customer-centric characteristics of successful companies?

finance

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Answer below questions (500 words)

  1. According to research, what are some of the key customer-centric characteristics of successful companies?
  2. What are some of the ways that technology has shifted power from companies to consumers?
  3. In discussing Net Promoter Score (NPS), why does Reicheld suggest doing surveys frequently rather than annually or just a few times a year?

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