·
The 4 V’s Overview
·
input-transformation-output
processes
·
The five operations
performance objectives
·
The four-stage model of operations
contribution
·
The four perspectives on operations
strategy
·
Michael Porters
Generic Strategies
•
Operations
Strategy - Market requirements perspective (Customer requirements, Competitors,
and Product lifecycle)
•
Order-winning
factors and Qualifying factors
•
Resource
Perspective - Strategic resources and sustainable competitive advantage
•
Competitive
Factors - Priority for improvement
·
What is the product
and Service Innovation?
·
The Stages of Design
From Concept to Specification
·
The Supply Network
·
Operations Structure
and Scope
·
Operations Principle –
using inventories to overcome demand-capacity imbalance tends to increase working
capital requirements
·
Organization’s
Vertical Integration strategy
·
Outsourcing?
·
Process Improvement - Value
stream map for an industrial air conditioning installation service
·
Little’s law (a really
quite useful law)
·
Volume and Variety
characteristics of layout types
·
The three stages of
process technology management
·
Understand, Evaluate,
and Implement the process technology
·
3 Criteria to
Evaluating Process Technologies
·
Key Factors for any
implementation
·
Significance of
planning and control (Long-term, Medium-term, and Short-term planning and
control)
·
The Nature of Demand
and Supply
·
The activities of
planning and control
·
When to use finite and
infinite loading?
·
Sequencing Techniques
- Longest Operation Time (LOT) and Shortest Operation Time First (SOT)
·
Forward and backward
scheduling
·
Monitoring and
Controlling the Operation – Push control and Pull control
·
Process of Managing
Capacity and alternate capacity plan
·
Supply chain
management – Supply and Demand-side
·
Purchasing
(Procurement), Supply Management, and Sourcing Strategy
·
Purchasing, the
internet and e-procurement
·
Supply Side Management
– Global sourcing, Logistics - Physical Distribution Management and the
Internet
·
Type of Relationships
in Supply Chain – B2B, B2C, C2B, and C2C
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