A memo to the field manager, Tom Harrelson. In your memo, you will want to review what happened and mention any relevant company policies and procedures that might have prevented the problem. Keep in mind that you are not totally aware of why Mr. Harrelson sent two new workers to the Stewart residence. He may have been misinformed about their experience with the company. There might have been a computer database error. Perhaps the workers were at fault in misinforming him.