After reviewing this week’s content, select two customer feedback tools that interest you and respond to the following prompts.
- Define each tool
- Identify the differences between them
- Identify the advantages and disadvantages of each
- NOTE: you may combine 1 - 3 above in chart form if you wish.
- Make your recommendation for one of the tools and explain why you feel it is “best”.
Provide an MLA works cited reference list at the end of the posting.
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