CASE STUDY
AUSTRALIA POST
DOCUMENT
SERVICES AND DIGITAL IDENTIFICATION
Stakeholders:
1. Applicants (External &
Operational)
2. Employees (Internal &
Operational)
3. Australian Government (External &
Executive)
4. Post-Man (Internal & Operational)
Roles of Stakeholders:
1. Applicants: These are the people who visit
Australia Post for applying tax file number, police check or Australian
passport. Renewing Australian passport or driver’s license.
2. Employees: These are the people who are working
at the Australian Post. They have some duties such as, filling the forms,
taking interviews and checking identification of applicants.
3. Australian Government: Government officially runs
Australian Post. Government will be affected with all profits and losses as
being official owner.
4. Post-Man: These are the people who deliver
couriers from their post office to government authorities or other locals.
Use Case
Description:
Actors |
Use
Case |
Description |
|
Applicant and Government |
Obtain form |
Applicants must obtain form from Australian Government. |
|
Post Centre and Applicant |
Lodge application |
The applicants must lodge their application at authorized post
center. |
|
Post Centre and Applicant |
Book an interview |
The applicants must book an interview for passport and tax file
number at authorized Australia post center. |
|
Applicant and Post Centre |
Apply for police check |
Applicants can speed up their process by applying at Australia Post
center if they have DIGITAL ID. |
|
Applicant |
Book an interview |
The applicant must book an appointment for interview for biometric
and payment manually. |
|
Organization |
Verify Identity |
Organization can digitally verify identity on TDIF. |
|
Digital Id |
Verify applicant’s identification |
Digital iD will verify applicant’s identification with any documents
needed. |
|
Applicant |
Use Digital iD |
Applicant must need to provide 2 documents from some documents to use
Digital iD. |
|
Applicant |
Bring documents |
Applicant must bring their documents at certified post center. |
|
Staff |
Verify identity |
Staff will verify applicant’s identity as system can generate receipt. |
|
Use Case
Diagrams:
(for
Document Services)
Use Case
Diagram:
(for Digital
Identification)
Class
Diagram:
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