Coastline Systems Consulting is a provider of managed computer networks and web services located in Destin, Florida.

computer science

Description

Client Technology Tracking System

INTRODUCTION

 


I

n this section you will learn background information that will prepare you to understand and complete each of the milestones of this case study.  This information includes a history of the business, a description of the business’s current facilities, and the descriptions of the problems that triggered the project.

: Case Background

Coastline Systems Consulting is a provider of managed computer networks and web services located in Destin, Florida. The staff of seven IT technicians, web designers, and systems integrators provides a range of networking, computer hardware, and software solutions to area businesses. Coastline works with clients to analyze their business needs. They then provide a packaged solution that often combines web services, networking and computer hardware, purchased software, and custom programming. In addition to the seven technicians, Coastline has one receptionist/bookkeeper.

 

As a small organization, Coastline is an informal, "shirt-sleeve" environment. Everyone is on a first-name basis, even with Peter Charles, the president.

 

 


 

: Organization Structure

 

Coastline Systems Consulting

 

 

 

: Information Systems Facilities

PCs

·         Each technician works uses a Dell notebook:

o   Pentium M class machines with 512 MB RAM, 30-50 GB hard drives

·         The bookkeeper/receptionist has a Dell Optiplex desktop running a Pentium 4, 256 MB RAM, and an 80 GB hard drive:

·         Operating systems - MS Windows Windows XP Professional

·         Tools - MS Office 2003 suite plus other software depending on use

·         Internet Browser – IE 6 and Mozilla FireFox

·         E-mail Client - Mozilla Thunderbird

·         Various inkjet and laser printers

Servers

·         Dell PowerEdge 2800 Server

o   1 GB of RAM, 80 GB RAID-5 hard drive storage

o   Operating system - MS Windows Server 2003

o   Providing DHCP, Security, and Internet Access, and Database Management (SQL Server 2000)

·         Dell PowerEdge 1850 Server


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