Critical to Satisfaction (Solved)

business

Description

Using the Critical to Satisfaction template provided in class

  • consult with at least 2 key leaders in your organization to identify at least 10 factors they think are important in customer satisfaction and loyalty
  • for each factor have them assign an importance rating of Low-Moderate-High; from those REFLECTION PAPERs and in-puts
  • populate a CTQ template for your organization.


Instruction Files

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