Memo
to CIO on Success Criteria for Enterprise System Implementation and Enterprise
Architecture
Purpose of this Assignment
This
assignment gives you the opportunity to demonstrate your ability to research,
evaluate, and explain enterprise systems, and to communicate effectively at the
executive level. This assignment specifically addresses the following course
outcomes:
Assignment
Your
instructor has assigned each group one of several types of enterprise systems
(ERP, SCM, CRM, etc.) to research and prepare a paper and an executive-level
informational presentation. In Group Project 1, your team prepared a 2-3 page
paper summarizing the case studies, evaluating the success of the
implementations, and identifying lessons learned. For this assignment, you are
to work independently and write a
1-2 page memo (not including references page) to the CIO that identifies more than seven success criteria
for implementation of enterprise systems, for the category of enterprise
systems assigned to your group (ERP, SCM, CRM, etc.). (NOTE: More than seven
success criteria are required to receive all possible points; see Grading
Rubric below.)
1. Each of these success
criteria should be briefly explained and then related to how they would
be applied during an implementation of the assigned category of
enterprise systems within the CIO’s organization.
2. Discuss how
each of the success criteria relates, on a larger scale, to satisfying the enterprise architecture. Some areas to consider include the structure
of the organization and its processes and culture; other aspects of a proposed
implementation relate to the phases of the system development life cycle (needs
analysis, design, development, implementation, maintenance).
3. The case studies your
group is using may be a good source of ideas. The criteria you identify must be
applicable to enterprise systems (in the category assigned to your group) and
should come from your research.
Important: Often students write
this memo from the perspective of what it looks like to have a successful
implementation of ES/EA. Instead, the focus should be on the criteria that will
help you be successful! There is a difference here. For example, cost
savings is the result but not necessarily the success criteria leading up to
it. Now you could contribute cost savings to the fact that you had executive
buy-in with sustained sponsorship (this could be an example) or other criteria
that includes re-engineering of business processes as contributors. Please
orient this memo such that you look at success criteria as the
"drivers" for a good implementation. Also, please remember to put
this into a memo format that looks professional. Please remember that the CIO
has limited time and you should get to the key points quickly. Please
refer to the grading rubric and carefully follow the assignment instructions!
You are to
use a Microsoft Word memo template. The use of at
least three external scholarly resources (in addition to your case studies
and other class materials) is required. (NOTE:
More than three external resources are required to receive all possible
points; see Grading Rubric below.) You should use scholarly journals
(rather than Wikipedia and authorless website postings). If you need assistance
with determining what a scholarly journal is, the UMUC library is a very good
source of information, accessed via the following link: http://www.umuc.edu/library/libhow/articles.cfm.
Remember
to correctly cite and reference all sources. Since you are writing a memo, you
should use in-text citations and list the references on a separate page at the
end.
After your individual
assignment has been submitted, you will work with your group to select a set of
recommendations for a successful implementation that will become a part of your
Group Project 2, the executive briefing.
Note: The filename of
your paper should include your last name. An example would be: Smith_Memo.doc.
Grading Rubric
Your
work will be graded according to the rubric below.
Criteria
|
90-100% Far Above Standards |
80-89% Above Standards |
70-79% Meets Standards |
60-69% Below Standards |
< 60% Well Below Standards |
Possible Points |
Introduction |
5
Points There is an effective introduction
to the memo, stating the purpose, using sophisticated writing. |
4
Points There is a clearly written introduction
to the memo, stating the purpose, using effective writing. |
3.5
Points The introduction adequately sets
the stage for the memo. |
3
Points The introduction does not
adequately set the stage for the memo. |
0-2
Points No introduction is provided or
little effort is shown. |
5 |
Criteria |
18-20
Points More
than 7 criteria for successful implementation of enterprise systems (in the
category assigned) are identified. Each of the criteria is thoroughly
explained and each is very clearly applicable to enterprise system
implementation success. Includes a thoughtful explanation on how the success
criteria relates to enterprise architecture. Demonstrates a sophisticated
understanding of course concepts, analysis, critical thinking and synthesis. |
16-17
Points More
than 7 criteria for successful implementation of enterprise systems (in the
category assigned) are identified. Each of the criteria is clearly explained
and each is applicable to enterprise system implementation success. Includes
a good explanation on how the success criteria relates to enterprise
architecture. Demonstrates a good understanding of course concepts, analysis,
critical thinking and synthesis. |
At
least 7 criteria for successful implementation of enterprise systems (in the
category assigned) are identified, explained, and are applicable to
enterprise system implementation success, and may demonstrate an adequate
understanding of course concepts, analysis, and critical thinking. Some
discussion on how the success criteria relates to enterprise architecture. |
12-13
Points Fewer
than 7 criteria for successful implementation of enterprise systems (in the
category assigned) are identified. Some of the criteria may not be clearly
explained, and/or may not be applicable to enterprise system implementation
success, and/or may not demonstrate an adequate understanding of course
concepts, analysis, and critical thinking. Little to no mention of how this
success criteria relates to enterprise architecture. |
0-11
Points Few or no success criteria
applicable to enterprise system and enterprise architecture implementa-tion
are identified and explained, or are not relevant. |
20 |
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