Read the Executive Summary of the IOM report and answer the following questions: Why did this report spur an interest in quality management in the healthcare industry?

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Read the Executive Summary of the IOM report and answer the following questions: Why did this report spur an interest in quality management in the healthcare industry? What can healthcare organizations do to reduce mistakes? Think about the role of leadership, the climate, communications, skills, tools and procedures that can contribute to mistake-proofing healthcare.

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