the name of the book is Managerial Communication M2A1: Short Paper: ServeNow If viewing this through the Assignment tool, click the title above to go to the Submissions area. Short Paper: ServeNow Click Here for Spanish - Para la traducción en español pulse aquí You will prepare and submit a number of short papers on a series of topics suggested by the instructor. These papers are an opportunity for you to respond to an issue drawn from the module. You must support your position using appropriate sources that are properly cited.
For the Module 2 Assignment, read case study 3-2 "Improvements at ServeNow" and the "Project" section in Chapter 3 of your text book. Prepare a formal report, with recommendations you would make, based on the scenario presented. Make sure to incorporate the formal writing strategies outlined in Chapter 4 of your textbook as you produce your document. You must follow the format and guidelines, given below, for the short papers: Title Page: Include name, paper title, course title, instructor’s name, and date.
Introduction: Discuss the purpose of the paper in succinct, declarative sentences. The introduction should offer a preview of the paper, its value, and be based upon the concepts studied in the course. Discussion Content: This section should include the following three elements: A brief examination of the issue, concept, or consequences of the actions taken An explanation of the concepts or theoretical applications that pertain to this topic A discussion of your position on this topic, supporting your argument from the text or other appropriate sources It is highly recommended you make use of appropriate headings to guide your reader. Conclusion: This should be a summative paragraph which includes a restatement of the key points in your discussion. References: A minimum of two references (not including your textbook) must be used to support your discussion. Document all sources according to APA style. e responses are balanced.