What Customers Don’t Know Won’t Hurt Them, or Will It? Sitting at her desk at the car rental shop where she worker, Elena couldn’t believe what she was hearing.

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What Customers Don’t Know Won’t Hurt Them, or Will It? Sitting at her desk at the car rental shop where she worker, Elena couldn’t believe what she was hearing. Gripping the phone tightly, Elena listened as the head manager of the company’s legal department told her that a car that she had recently rented to a customer had blown a tire while the customer was driving on a nearby highway.

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