Discuss the components of a Customer Service Culture. In your discussion, show that you understand all aspects of each of the components; use multiple examples in your discussion.
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Description
⦁ Discuss the components of a Customer Service Culture. In your discussion, show that you understand all aspects of each of the components; use multiple examples in your discussion. Please use examples other than the ones used in your textbook. (6 points)
⦁ Find a recent article on some aspect of Customer Service Culture in Canada. Read the article, summarize it, and write a critique of the article in light of what you now know about all aspects of this culture. Present the article with your assignment. (6 points)
⦁ Discuss a trend (or a couple of trends) that you have noticed in the local marketplace in the last few years. Discuss positive and negative aspects of customer service with regard to these trends. (3 points)
