The company partnering with local and international financial institutions specializing in charge-off or pre-charge-off of credit cards, personal financing,

others

Description

1.0  INTRODUCTION

 

1.1 COMPANY BACKGROUND

____________ (M) Sdn. Bhd. is an established Professional Receivable Management company with 19 years of experience and track record. The company partnering with local and international financial institutions specializing in charge-off or pre-charge-off of credit cards, personal financing, hire purchases, mortgages and shortfall accounts. The company also in partnership with telecommunications and commercial business clients.

The office is located at Brem Mall, Kuala Lumpur with currently total of 126 manpower. Beside that there is also dedicated Business Continuity Plan office (BCP) which located at Leisure Commerce Square, Petaling Jaya and it has full operation structure.

___________________________has pledged to deliver best in class service to help their customer to manage and collect overdue accounts which prove to be a cost-effective avenue compared to the in-house management for this important business process cycle. The service approach is based on ‘No Collections No Fees’ and with this, as clients should have confident on the full effort to recover the receivable accounts.

_________________________ is managed by a team of experience personnel who are specialized in account receivables which provide an end to end recovery and receivable services from Consultancy to Call-Centre and Field Visit. With these expertise and experience, the company able to provides reliable services with a receivables management service and system customized to the client, industry and company policy that will operates like in-house collection team of the clients.

The company’s vision, mission, core value and tagline are elaborated as:

VISION

To be the premier credit recovery leader in the region.

 

 

MISSION

Providing a professional recovery service delivering exceptional value in recovery service, compliance and customer management, by passionate and compassionate employees, striving for excellence and win-win solutions.

CORE VALUE

Smart & socially responsible partnerships

Honesty, trust and compassion in our feelings

Accountability and compliance in our dealings

Respect and teamwork as a way of life

International standard of professional excellence

Quality mind-set and can-do attitude

TAGLINE

“Putting People Back on Track”

 

1.2 INDUSTRIAL BACKGROUND (COLLECTION AGENCY)

Collection agency or recovery services in Malaysia are the on of the most enlarging in business in Malaysia. Currently there are plenty of agencies newly form and become competitive in the market. All process and procedure in collection operation been controlling by Bank Negara Malaysia (BNM) for security purposes. Debt recovery by agencies practice in Malaysia playing very important role in most industries with efficient practices for bad debts recovery. As we can list down number of agencies in Malaysia, as client (either individual, company or corporate) can be selective to decide in choosing the best agency as their requirement.  The comparative can be done in choosing by measuring the quality and quantity values.

 

2.0 ENTERING AND CONTRACTING

2.1 PROBLEM STATEMENT

The case discussed is related to staff retention which currently a major problem in -------------------------------- The company is occupied spaces in Brem Mall building at level 8 and Level 7. The offices are been rented from Naga Istimewa Sdn Bhd. There are 8 units been rented by ----------------------------- at this building. The -------------------------- (M) Sdn Bhd can be located at level 8 unit 5 (Address: L08-05, Level 8, Brem Mall, Jalan Kepong, 52000 Kuala Lumpur). ----------------------- officially carried its business since 4th October 2001.

The company have a total strength of 126 manpower from top to ground level currently. The group of people can be classified as Operation Team with headcount of 107, Support team with headcount of 16, and Directors with headcount of 3.

We can detail down the group on organizational chart as below:

Instruction Files

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