1.1 COMPANY BACKGROUND
____________ (M) Sdn.
Bhd. is an established Professional Receivable Management company with 19 years
of experience and track record. The company partnering with local and
international financial institutions specializing in charge-off or
pre-charge-off of credit cards, personal financing, hire purchases, mortgages
and shortfall accounts. The company also in partnership with telecommunications
and commercial business clients.
The office is located
at Brem Mall, Kuala Lumpur with currently total of 126 manpower. Beside that
there is also dedicated Business Continuity Plan office (BCP) which located at
Leisure Commerce Square, Petaling Jaya and it has full operation structure.
pledged to deliver best in class service to help their customer to manage and
collect overdue accounts which prove to be a cost-effective avenue compared to
the in-house management for this important business process cycle. The service
approach is based on ‘No Collections No Fees’ and with this, as clients
should have confident on the full effort to recover the receivable accounts.
is managed by a team of experience personnel who are specialized in account
receivables which provide an end to end recovery and receivable services from
Consultancy to Call-Centre and Field Visit. With these expertise and
experience, the company able to provides reliable services with a receivables
management service and system customized to the client, industry and company
policy that will operates like in-house collection team of the clients.
company’s vision, mission, core value and tagline are elaborated as:
be the premier credit recovery leader in the region.
a professional recovery service delivering exceptional value in recovery
service, compliance and customer management, by passionate and compassionate employees,
striving for excellence and win-win solutions.
& socially responsible partnerships
trust and compassion in our feelings
and compliance in our dealings
and teamwork as a way of life
standard of professional excellence
mind-set and can-do attitude
People Back on Track”
INDUSTRIAL BACKGROUND (COLLECTION AGENCY)
agency or recovery services in Malaysia are the on of the most enlarging in
business in Malaysia. Currently there are plenty of agencies newly form and
become competitive in the market. All process and procedure in collection
operation been controlling by Bank Negara Malaysia (BNM) for security purposes.
Debt recovery by agencies practice in Malaysia playing very important role in
most industries with efficient practices for bad debts recovery. As we can list
down number of agencies in Malaysia, as client (either individual, company or
corporate) can be selective to decide in choosing the best agency as their
requirement. The comparative can be done
in choosing by measuring the quality and quantity values.
ENTERING AND CONTRACTING
case discussed is related to staff retention which currently a major problem in
-------------------------------- The company is occupied spaces in Brem Mall
building at level 8 and Level 7. The offices are been rented from Naga Istimewa
Sdn Bhd. There are 8 units been rented by ----------------------------- at this
building. The -------------------------- (M) Sdn Bhd can be located at level 8
unit 5 (Address: L08-05, Level 8, Brem Mall, Jalan Kepong, 52000 Kuala Lumpur).
----------------------- officially carried its business since 4th
company have a total strength of 126 manpower from top to ground level
currently. The group of people can be classified as Operation Team with
headcount of 107, Support team with headcount of 16, and Directors with
headcount of 3.
can detail down the group on organizational chart as below: